Terms of Use - PARK OAK Reservation System

Terms and Conditions

The following Terms and Conditions govern your use of the Oakland International Airport (“OAK”) online parking reservation system (the "System"), which is owned and operated by Oakland International Airport (“OAK”). Your access to, and use of, the System and the services, products and networks found at or related to the System (referred to collectively as the "Service") are subject to the following Terms and Conditions.

The Service provided by OAK pursuant to the System is limited to: informing users of the location and potential availability of parking spots. Third parties, including OAK related entities, who are the business of owning, leasing, managing or operating parking facilities shall process payments, negotiate terms of licenses, settle disputes between users of the Site, provide the parking service, operate the parking lot or otherwise accept custody of motor vehicles.­ OAK, in providing Service,  does not accept any responsibility whatsoever regarding the safety of persons or property in the parking spots found on the System, guarantee the availability of a specific parking spot in the location you selected or the suitability of said parking spot. The responsibility of the forgoing is determined by the agreement between the parking provider and you.

1. ACCEPTANCE OF TERMS
   By using the Service, you signify your acceptance of the Terms and Conditions and agree to comply therewith (the “Agreement”).  OAK has the right to strictly enforce any of the provisions of the Terms and Conditions. If you do not accept and agree to the Terms and Conditions, do not use the Service.

OAK reserves the right, at its discretion, to update or revise these Terms and Conditions.  Please check the Terms and Conditions periodically for changes. Your continued use of this System following the posting of any change to the Terms and Conditions constitutes acceptance of those changes

1. TRADEMARK
   You may not use any OAK owned or third party owned trademarks or logos without the prior written consent of OAK or the applicable trademark owner.

III. SERVICES AND USE OF SERVICES
By using the Service, you represent and warrant that you are at least 18 years of age and that you are legally able to enter into this Agreement under the current laws of your jurisdiction.

The service provided by this System is limited to: (i) informing customers of the location and apparent availability of parking, and (ii) providing customers the ability to book parking. The decision to utilize parking information remains your responsibility and you assume that risk. The allocation of parking spaces within a lot is solely in the control of the lot attendant or uncontrolled if not attended. In connection with providing the Service, OAK is not responsible for any consequences arising from the lack of suitable parking. In all cases the parking arrangement will be governed by the agreement with the operator of the parking facility as posted at their location or provided to you by them.

This Site is intended for personal, noncommercial use.

1. TERMINTION OF USAGE

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

1. PRICING AND AVAILABILITY
   OAK, in providing the Service, facilitates the reservation of parking between those in need of short-term parking (the “Licensees”) and owners, managers, or lessees of parking facilities (the “Licensors””). While OAK makes every effort to provide accurate information regarding the parking listed on the System, OAK does not make any representation as to the accuracy of such information.  As Licensee you assume the risk that the information provided is not accurate. OAK, in providing the Service, does not set the parking prices, operate the parking facilities, determine parking availability or charge you for any parking fees or services provided. OAK is not responsible for any consequences arising from not being able to park, delays associated with parking, road closures or changing traffic conditions. In all cases the parking arrangement will be governed by the agreement made between the Licensor and the Licensee as posted at the parking facility location or provided to the Licensee by the Licensor. By using the Service, Licensors have represented that they have full authority to license to the general public, the parking they propose to license, without restriction.

When a reservation is submitted online, the quoted rate is fixed. Therefore, the quoted rate may not be combined with any additional coupons, special offers or other promotion when exiting with the parking facility. Special discounts do not apply. Licensees agree to abide by the terms and conditions of the purchase imposed by any Licensor with whom a reservation is made, including, without limitation, payment of all amounts when due and compliance with all rules and restrictions imposed by that Licensor. Licensee is responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the System. OAK is not responsible in any way for the accuracy or suitability of any payment to any entity on your behalf.

1. CANCELLATIONS AND REFUNDS
   Unless otherwise provided in the agreement with the Licensor of the parking space, parking booked through the System is fully refundable up to 4 hours before the start of the reservation unless noted otherwise. Cancellations must be submitted to the System and are not accepted via phone or email. After 4 hours prior to the start of the parking reservation, all bookings are non-refundable, even if the Parking customer was unable to use the parking.

Special conditions may exist in connection with event parking.  These conditions are determined by the Licensor of the parking space. Unfortunately, the circumstances surrounding postponed events are unpredictable. Although we will try to help you resolve your parking situation, we are not responsible for postponed events, partial performances, or venue, date, or time changes. No refunds will be issued.

VII. PARKING PASS

Users who book parking through the System ("Buyers") must present the System parking pass in accordance with the instructions included with the booking to receive their guaranteed parking space on the day of reservation. If the Buyer does not present the parking pass to the Licensor, the driver will not get credit for their online payment and this online payment will not be refunded at a later date.

Buyers are responsible for ensuring they arrive at their booked parking location.

The parking booked is valid only for the times listed on the parking pass.

Customer must comply with all rules and regulations of the parking location.

The parking pass is intended solely for use by the original purchaser.  It may not be resold or transferred.  Any such sale or transfer shall render the parking pass void.

VIII. PERSONAL INFORMATION
In order to access certain services on the System, you may be required to provide information about yourself (such as identification or contact details). You agree that any information that you provide will be accurate. Additionally, you agree that you are responsible for maintaining the confidentiality of passwords associated with any account that you use to access the Services provided by the System. If you become aware of any unauthorized use of your password or of your account, you agree to notify OAK immediately at parking@oaklandairport.com.  The provisions of this Article will survive termination of this Agreement and your use of the Service.

1. POSTING TO SYSTEM
   Postings to the System and e-mail delivered to OAK are not confidential, and OAK is not liable for any use or disclosure of that information. All communications and other materials you submit to the System or to OAK by e-mail (including, without limitation, unsolicited ideas, suggestions, or materials) are the sole and exclusive property of OAK and may be used by OAK for any purpose (commercial or otherwise) without further permission or compensation to you.
2. ACCURACY OF INFORMATION
   The information regarding parking facilities is provided by the Licensor.  OAK, in providing the service, does not verify such information.  OAK, in providing the Service, cannot be responsible for the content or accuracy of any information obtained regarding the parking facilities, and shall not be responsible for any transaction, interaction, or contact resulting from the Services.
3. PROPERTY RIGHTS
   The System contains various information in the form of data, text, graphics, and other materials from OAK and third party operators (the "Site Content"). You acknowledge that the System and various elements contained therein are protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these worldwide rights are valid and protected in all forms, media, and technologies existing now and hereinafter developed. You also acknowledge that the System Content is and shall remain the property of OAK, its successors and assigns and/or its licensees. You agree to comply with all intellectual property laws and you shall not encumber any interest in, or assert any rights to, the System Content. You may not modify, transmit, participate in the sale or transfer of, or create derivative works based on any System Content, in whole or in part.

XII. LIMITATION OF LIABILITY
You agree that you are solely responsible for (and that OAK has no responsibility to you or to any third party for) any breach of your obligations under this Agreement and for all activities that occur under your account.

BY USING THE SERVICE, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS OAK AND ITS AFFILIATES, OFFICERS, LICENSEES, LICENSORS, EMPLOYEES, AGENTS, AND PARTNERS FROM ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, AND EXPENSES INCLUDING BUT NOT LIMITED TO ATTORNEY’S FEES, FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM OR IN ANY WAY CONNECTED TO YOUR USE OF THE SERVICE INCLUDING BUT NOT LIMITED TO ANY CLAIMS RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, VIOLATION OF ANY TERM OF THIS AGREEMENT, CONDUCT OR CONTENT OF ANY OTHER USERS OF THE SERVICE, AND UNAUTHORIZED USE OF CONTENT. THESE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

OAK, in providing the Service, is not responsible for theft, vandalism, acts of god, weather or any damage done by a third party or by the Licensor to the Licensee’s vehicle while parked, attempting to park, or attempting to exit from the parking facility. The Licensee acknowledges that  all claims of liability for any damage or injury to the Licensee, the Licensee’s vehicle, and the Licensee’s passenger or passengers that might or does occur while the Licensee is entering, parking, parked in or exiting the parking facility are solely against Licensor, and OAK, in providing the Service, shall have no liability to Licensee relative to same. The use of the reservation is subject to Licensor’s rules and regulations. In the event that Licensee violates any rule of regulation, the Licensee runs the risk of being towed and accepts full responsibility for costs associated therewith. The provisions of this Article shall survive termination of this Agreement and your use of the Service.

XIII. DISCLAIMER
You agree that the use of the Service is at your own risk. OAK provides the Service on an “AS IS” and “AS AVAILABLE” basis WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILIY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF PROPRIETARY RIGHTS. OAK EXPRESSLY DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE SERVICE. OAK EXPRESSLY DISCLAIMS ANY WARRANTIES FOR ANY SERVICES OR PRODUCTS YOU MAY RECEIVE FROM OTHER USERS OF THE SERVICE. THESE DISCLAIMERS OF WARRANTY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. The terms of this Article shall survive termination of this Agreement and your use of the Service.

XIV. INDEMNITY
By using the Service, you agree to indemnify OAK and its affiliates, officers, licensees, licensors, employees, agents, and other partners for any claims or demands (including but not limited to attorney fees and court costs) made by any third party arising from your use of the Service, your violation of this Agreement, or your breach of any representations and warranties herein. The terms of this Article shall survive termination of this Agreement and your use of the Service.

1. CONDUCT
   By using the Service, you agree to the following: (i) Compliance with Rules and Regulations. The Licensee agrees to comply with any rules and regulations established by any Licensor in connection with the utilization of the Services; (ii) Impersonation. You shall not impersonate others through the Service in a manner that does or is intended to mislead, confuse, or deceive other users of the Service regarding your identity. (iii) Illegal Activities. You shall not use the Service to solicit, enable or perform illegal acts or to deliver illegal products to other users of the Service; (iv) Disruption. You shall not engage in any activity that interferes with or disrupts the services provided by the System (or the servers and networks which are connected to the System). You shall not transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature; (v) Intellectual Property Rights. You shall not use the Service to display any content that violates the intellectual property rights of any user or third party; (vi) Spam. You shall not use the Service to distribute unsolicited commercial advertisements of a nature typically characterized as spam, including but not limited to hyperlinks provided by commercial advertisement agencies. You shall not use any robot or spider to collect information about users for any unauthorized purpose; (vii) Privacy. You shall not use the Service to infringe on the privacy of others by posting confidential information including but not limited to credit card numbers, social security numbers, residential or business addresses, e-mail addresses, or other personally identifiable information; (viii) Abusive Content. You shall not use the Service to display content that does or is intended to harass, defame, threaten, or otherwise abuse others; and (ix) Pornographic Content. You shall not use the Service to display Content that is pornographic in nature.

XVI. TERMINATION OF SERVICE
OAK reserves the right, in its sole and absolute discretion and without prior notice, to terminate your account or otherwise limit your use of the Service for any reason including but not limited to any violation of this Agreement. OAK reserves the right to decide whether your conduct has violated any terms of this Agreement.

OAK reserves the right to remove or otherwise alter any content you submit to the Service without your permission.

XVII. AGENCY AND EMPLOYMENT
OAK is not a party to any contract formed by the use of the Service other than as provided by this Agreement.

This Agreement is not a contract for employment. No agency relationship exists between you and OAK or its affiliates, officers, licensees, licensors, employees, agents, and other partners.

XVIII. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between you and OAK, and supersedes any prior written or oral agreements. This Agreement is subject to all state, federal, and local laws. If any term in this Agreement is held invalid or unenforceable, the invalid or unenforceable term should be stricken and the remainder of the Agreement shall be construed as to reflect, as nearly as possible, the original intentions of the parties, and the remaining terms shall remain in full force and effect. OAK’s failure to enforce any term in this Agreement will not constitute a waiver of that or any other term in this Agreement. This System is operated by OAK KARP Associates, LLC, a limited liability company organized under the laws of the State of Connecticut. The parties consent to the exclusive jurisdiction of the state courts of Connecticut or of the United States District Court for the District of Connecticut and irrevocably agree that all actions or proceedings relating to this Agreement will be litigated in such courts. The parties waive any objection based on improper venue or forum non conveniens.

XIX. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Connecticut, without regard to its provisions governing conflicts of law. If we allege that you have infringed or threatened to infringe our intellectual property rights, then, in addition to any other rights and remedies we may have, we may seek any preliminary or permanent injunctive relief from any court of competent jurisdiction.

1. Modification

OAK may at any time modify these Terms of Use and your continued use of this System will be conditioned upon the terms and conditions in force at the time of your use.

SMS (Text to Park) Terms of Service

Description of the Program: We provide a convenient service that enables you to text us at 53242 to initiate a paid parking transaction from your smartphone. All you need to do is to text us the parking Location Number. This is typically listed on signage at our parking Location.

1. When you send a text message to us to begin a paid parking transaction, you opt-in to the service, and we will send you an SMS message to begin your transaction and confirm your opt-in. The keyword you use to begin a paid parking transaction will typically be the “Location Code” of our parking lot or garage for which you plan to begin a paid parking transaction e.g. “TX9999”.

2. You can cancel the SMS service at any time. Just text "STOP" to 53242. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. This means that you can no longer pay for parking using this text service.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If at any time you forget what keywords are supported, just text "HELP" to 53242. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

4. Subject to change, we may be able to deliver messages to the following participating mobile phone carriers:

AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular,  Nextel & Virgin Mobile.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will not receive regularly scheduled messages from us - you will receive messages from us only if you text 53242 to initiate a parking transaction. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have specific questions relating to your transactions, you may reach Customer Care at reservations@OAKparking.com or 1-855-OAK-4040.

Privacy Policy

This Privacy Policy covers the treatment of personal information ("Personal Information") gathered by Oakland International Airport “OAK” when you use or access the Service and Personal Information that our Parking Facility Operators share with us or that we share with them.

We may request, collect and/or display some of your Personal Information when using the Services.

When you create an Account, you will provide Information that could be Personal Information.

Personal Information also includes log-in credentials, password, transactional information based upon your activity on the Site.  By creating an Account on the Services and providing Personal Information to us, you allow others, including us, to identify you.

We do not currently collect financial information, such as your payment method (valid credit card number, type, expiration date or other financial information); that information is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy.

By using the Service you are giving us permission to send you text messages and emails regarding the transactions you request.

We collect and store IP address Information, but it’s not made public.

As stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

California Privacy Policy

Oakland International Airport “OAK” (or “the Company”) is committed to the privacy and security of personal information. The purpose of this Privacy Policy (“Policy”) is to provide you with information about how Company collects, uses, shares, and safeguards certain of the personal information it gathers. It also describes options you have concerning your personal information. In general, our processing of personal information is designed to improve the purchasing experience of our customers and to provide relevant information about our products, services, and promotions.

About This Policy

This Policy describes the privacy practices of the Company and its subsidiaries, divisions, and affiliates (collectively and/or individually, "Company", "our", or "we"). Except as otherwise provided, it applies to our interactions with our customers and visitors, including, but not limited to:

• Use of our websites, including mobile websites, applications
• Visits to our stores/locations or attendance at one of our events
• Phone and email communications
• Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
• Viewing our online advertisements or emails
• Through our authorized service providers

Please read this Policy carefully before using the Website or submitting information to us.  By accessing or visiting the Website, you indicate your understanding that the collection, use, and sharing of your information is subject to the terms of this Policy and our Terms of Use. Except as otherwise noted, any capitalized terms not defined in the Policy have the meaning set forth in the Terms of Use. If you do not consent to the collection, use, and sharing of your information as described in this Policy, please do not provide us with such information. The nature of our business requires that we gather and maintain information that is of a personal nature that you may wish to keep protected. This Policy does not apply to third-party websites accessible through our Website or other applications.

Personal Information We Collect

As described below, Company may collect or has collected in the preceding 12 months the following categories of personal information (“PI” or “personal information”).  We may add to the categories of personal information we collect personal information. In that case, we will inform you.

Purposes We Collect Your Personal Information.

• Examples include real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, or other similar identifiers.
• Other elements. Examples include name, signature, characteristics or description, address, telephone number, education, employment, employment history, bank account number, credit card number.
• Characteristics of protected classifications under California or federal law. Examples include race, religion, and age.
• Commercial information. This includes services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Education information.This includes information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99).
• Internet or other electronic network activity.Examples include browsing history, search history, a consumer’s interaction with an internet website, application, or advertisement.
• Geolocation data. This might include location information while using one of our apps.
• Audio, electronic, visual, thermal, olfactory, or similar information. Examples of this category including identifiable information obtained about you while speaking with our customer service representatives on the telephone.
• Professional or employment-related information.
• Consumer profile.This includes inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviors.

Purposes We Collect Your Personal Information.

• Set forth below are the business or commercial purposes we have collected your PI.  We may change or add to the purposes we collect PI. In that case, we will inform you and obtain your consent when required by law.
• To provide you with information, products or services that you request from us.
• To fulfill or meet the reason for which the information is provided.
• To contact you and/or provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
• To engage in marketing activities, including to help design products and services appropriate for our clients.
• To communicate with you in social media concerning our products and services.
• To carry out our obligations and enforce our rights including those arising from any contracts entered into between you and us, including for billing, payment, and collections.
• To review, improve, and monitor our website, applications, online services, and overall client experience, including to provide customization to meet the specific needs, ensure a consistent experience, and to assess trends, interests, and the demands of clients.
• To provide customer service and engage in quality control activities concerning our products and services.
• For testing, research, analysis and product and service development.
• To respond to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To process applications for employment, as well as to evaluate and improve our recruiting efforts.
• As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our consumers, our information systems, and the public.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

Sources of Personal Information

The categories of sources of PI are described below. The examples provided are for illustration purposes and are not exhaustive.

• You. Examples of when we collect that information include:
  • During a website visit or completed form, or when you visit us at one of our locations or events.
  • If you upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
  • If you register for a referral or loyalty program
  • If you participate in a sweepstake, contest, promotion, program, clinic or workshop
  • If you request a quote, warranty or other information
  • If you use a rebate
  • If you apply or inquire about employment. See our applicant privacy policy.
  • In connection with your interactions with us as a registered user of our websites
  • We may use tracking tools like browser cookies, flash cookies, and web beacons.
• Your friends and family, such as when they provide your information through one of our refer-a-friend type features or programs. Persons who share such information in connection with those features or programs should only submit email addresses of individuals with whom they have a close personal or family relationship, who would be interested in receiving the communication, and who have authorized the sharing of their email address
• News outlets
• Social media and related services

Sharing Personal Information

We do not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities, such as those summarized in the “Information We Collect” and “Our Tracking Techniques,” sections of our Privacy Policy, as a “sale,” we will comply with applicable law as to such activity.

Of the categories of PI noted above, during the past 12 months, we shared the following:

We do not sell your PI and do not have actual knowledge that we have sold personal information of minors under age 16.

Using of Your Personal Information On Our Website.

As is true of most websites, we gather some PI automatically and store it in log files. This information may include the Internet Protocol (IP) address, browser type, language, internet service provider (ISP), referring and exit page, operating system, and date/time stamp. In addition to the purposes above, we use this PI to understand and analyze trends, to administer the Website, to learn about user behavior on the Website, and to gather demographic information about our user base as a whole. To monitor use of the Website and improve its quality, we may compile statistical information concerning the use of the Website through analytics services, such as those provided by Google Analytics. Examples of this information may include: the number of visitors to the Website or to sections or pages within the Website, patterns of traffic flowing through the Website, length of time spent on the Website, or in sections or pages of the Website, the other sites that refer visitors to the Website, the pages of the Website that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Website. We also may use this PI in our marketing and advertising services.

We may use various kinds of software devices to collect PI about use of our Website. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that websites can recognize you. You can set your browser to disable cookies, but some portions of this Website (and possibly other sites) may not work properly if you do this. We may also use web beacons to review how visitors navigate the Website. If you would like more information about this practice, and your choices and how they relate to this practice, please contact us.

This Website may use social media plugins (e.g. Facebook and LinkedIn) to enable you to easily share information with others.  When you visit our Website, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our Website.  If you are logged into the social media website (e.g. Facebook, Twitter) while browsing our Website, the social plugins allow that social media website to share data about your activities on our Website with other users of their social media website.  For example, Facebook Social Plugins allow Facebook to show your likes and comments on our pages to your Facebook friends.  Facebook Social Plugins also allow you to see your friends’ Facebook activity on our website.  We do not control any of the content form the social media plugins.  For more information about social plugins from other media websites you should refer to those sites’ privacy and data/information sharing statements/policies.

IMPORTANT: By using the Website, you consent to the processing of any PI provided or collected for the analytics purposes and functions described above.

Do Not Track. 

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you.  However, because our Website is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Our Sites and Children

We do not knowingly collect or solicit PI from children under 13 years of age. We are concerned about the safety of children when they use the Internet and will never knowingly request PI from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any PI, the parent or guardian of that child should contact us and ask to have this PI deleted from our files. If we otherwise obtain knowledge that we have PI about a child under 13 in our files, we will delete that information from our existing files so that it is not in retrievable form.

Security

While we use reasonable measures to protect our websites and your information, the Internet is never 100% secure. The measures we use are appropriate for the type of information we collect. We cannot guarantee use of our websites or mobile applications are 100% secure. We encourage you to use caution when using the Internet.

Applicable law

This Policy is governed by the laws of the State of Connecticut without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within Connecticut. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

Notice to Website Users Located Outside the U.S.

The Company operates in accordance with the laws of the U.S. When you access our Website from outside the U.S., we may transfer the PI that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Website you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Changes to this Privacy Policy

Effective Date: August 31, 2021

From time to time we may change our privacy policies. Please check our Website periodically for updates.

For California Residents

This section of the Privacy Policy (“CA Policy”) supplements and amends the information contained in our Privacy Policy with respect to California residents. This CA Policy applies solely to individuals, visitors, users, and others who are natural persons and residents of the State of California (“consumers” or “you”). THIS ADDENDUM TO THE PRIVACY POLICY DOES NOT APPLY TO USERS WHO ARE NOT NATURAL PERSONS AND NOT CALIFORNIA RESIDENTS.

The CA Policy describes Company’s policies and practices regarding the personal information we collect, use, and disclose about you, including personal information you submit or we obtain when you access the Site and other sources.  This CA Policy is adopted in part to comply with the California Consumer Privacy Act (“CCPA”).

Any terms defined within the CCPA have the same meaning when utilized within this CA Policy. The other provisions of the Policy continue to apply except as modified in this CA Policy. Note, however, that personal information as used in this CA Policy does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA's scope, such as personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Consumer Rights. Pursuant to the CCPA, and as detailed below, consumers have various rights with respect to their PI.

• Request to Delete.You have the right to request that we delete your PI from our records and direct any service providers to delete your PI from their records, subject to certain exceptions.Upon receipt of a confirmed verifiable consumer request (see below), and as required by the CCPA, we will delete and direct any service providers to delete your personal information from our records.

The Company is not required to comply with your request to delete your PI if it is necessary for us (or its service provider) to maintain your PI in order to:

1. Complete the transaction for which the PI was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between the Company and you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
3. Debug to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the Company’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
7. To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with the Company.
8. Comply with a legal obligation.
9. Otherwise use your PI, internally, in a lawful manner that is compatible with the context in which you provided the information.

Upon receipt of a confirmed verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.

If you are under the age of 18, and a registered user of any Site where this CA Policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted. You may submit your request using the contact information in the Privacy Policy. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

• Request to Know.You have the right to request that we disclose the following to you as it relates to the 12-month period preceding its receipt of your verifiable consumer request:

1. The categories of PI we have collected about you.
2. The categories of sources from which the PI was collected.
3. The business or commercial purpose for collecting PI.
4. The categories of PI we disclosed for a business purpose.
5. The categories of third parties with whom we share PI.
6. The specific pieces of PI we collected about you.

Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.

In addition to the CCPA, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of Company to third parties for the third parties’ direct marketing purposes. Consumers who have provided their personal information to us may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes.  Such request must be submitted to us by calling 510-563-3200 or reach us by email at parking@oaklandairport.com. Please mention in your call or email that you are making a "California Shine the Light" inquiry. Within 30 days of receiving such a request, we will provide a list of the categories of such personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.  This request may be made no more than once per calendar year.  We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

• We will not discriminate against you in violation of the CCPA for exercising any of your CCPA rights. For example, we generally will not provide you a different level or quality of goods or services if you exercise your rights under the CCPA.

Submitting Consumer Rights Requests. To submit any of the Consumer Rights requests as outlined above, please contact us at 510-563-3200 or parking@oaklandairport.com. We reserve the right to only respond to verifiable consumer requests.  A verifiable consumer request is one made by any individual who is:

1. the consumer who is the subject of the request,
2. a consumer on behalf of the consumer’s minor child, or
3. by a natural person or person registered with the Secretary of State authorized to act on behalf of a consumer.

If we request, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of the consumer. In general, we may ask you to provide identifying information that we already maintain about you or we may use a third-party verification service. In either event, we will try to avoid asking you for sensitive PI to verify your identity. We may not be able to respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you.  However, making a verifiable consumer request does not require you to create an account with us.  Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. PI collected from an individual to determine whether a request is a verifiable consumer request may not be used or disclosed for any other purpose except as required by law. We will endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of receipt, but we may require an extension of up to forty-five (45) additional calendar days to respond and we will notify you of the need for the extension.

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. To the extent permitted by the CCPA, we will respond to no more than two requests during any 12-month period.

You may authorize a natural person or a business registered with the California Secretary of State to act on your behalf with respect to the right under this CA Policy. When you submit a Request to Know or a Request to Delete, unless you have provided the authorized agent with a qualifying power of attorney, you must provide your authorized agent written permission (signed by you) to act on your behalf and verify the authorized agent’s identity with us. We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.

Questions. If you have questions about this CA Policy, please contact us as described above in the Privacy Policy.