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Frequently Asked Questions

PARKING ARRIVAL AND EXIT QUICK GUIDES
Before You Arrive

If you don’t have a reservation, we recommend making one at Book.OaklandAirport.com to ensure you can enter your preferred parking lot in case we are full.  Customers who make a reservation will be able to scan into their reserved lot, even if “drive-up” parking is sold out. Reservations must be made at least 2 hours in advance and can be modified up to 4 hours in advance.

If you have a reservation, watch this video to learn how to scan a reservation and be sure to double check the parking lot listed in your email confirmation before you arrive. To find the email, search “Your Parking Confirmation” or “[email protected]”. If you can’t locate it, double check your junk folder and work/personal email account. If you still can’t find it, press the Help button when you arrive and make sure to stop by the Parking Management Offices when you leave.

Once you have your reservation, make sure you download all images in the email. If you aren’t sure how to adjust your screen brightness or disable screen rotation, please check your phone specifications before your trip.

When You Arrive

Use the map below to navigate into the parking lot listed in the subject line of your reservation email.

parking entrance lane map

Once you pull beside the machine, put your car in park.

If you have a reservation, open your email confirmation, set your phone brightness at 100%, and disable screen rotation. Turn your phone horizontally and ensure the QR code is fully visible on the screen. Hold your phone as shown below with the QR code facing into the inside of the hood. The gate will open automatically when the QR is scanned. If you have any trouble, press the help button on the right under the screen at the top of the machine.

Parking Scan Illustration

If you don’t have a reservation, insert a credit card in the bottom right for paperless entry or press the yellow button near the top of the machine for a ticket. The touchless reader also allows a credit tap option, as well. When you exit, insert the ticket and pay, or tap your card again for a quick paperless exit.

parking credit paperless instructions

After You Park

If you are in the Economy parking lot, locate the nearest shuttle stop. Shuttles arrive every 15 minutes between 5am and 2am. If you arrive between 2am and 5am, call the number listed in the shuttle shelter for a Night Shuttle. The Economy Lot is also within walking distance to both Terminals.

If you are parked in the Daily or Hourly parking lots, locate the nearest walking path, as shown below. These will take you directly to the terminal entrances.

Terminal 1 serves all airlines, including Southwest. Terminal 2 is Southwest only. If you have a ticket on Southwest, be sure to check your airline ticket ahead of your trip.

parking walk path map

Tips for a Better Parking Experience

If you’re parking on a Friday or just before a holiday, remember there are more spaces further from the terminal. It’s better to walk a little more and make your flight than to search for something perfect and miss it.

Use the walkways, it’s much faster and safer than walking across the road.

If you have a question, check the FAQ below! We cover a lot of common inquiries. If you’re still not sure, give us a call at 510-563-3200.

If you’re traveling for work, remember that reservations double as receipts and include booking, arrival, and exit dates, as well as the last four digits of your credit card. If you need additional information, don’t hesitate to email us at [email protected].

RESERVATIONS
How do I reserve parking?

Just visit Book.OaklandAirport.com, choose when you’d like to enter and exit, choose a parking lot, provide your contact and payment information, and that’s it, you’re all booked! You can book in any of our four parking lots for up to 30 days and we offer promotional rates exclusive to customers who reserve.

What happens if my flight is delayed or cancelled?

If you experience a delay or cancellation for a flight departing from OAK, please contact us at [email protected]. In your email, include your Name, Reservation Number, and any supporting documentation demonstrating that your departing flight from OAK was delayed or cancelled, whether by your own decision or by the airline. Please note, this consideration does not apply to flights returning to OAK.

Can I add my reservation to my Apple Wallet or Google Pay, or print it?

You can! On the right side of your reservation confirmation email below the QR code there are three buttons for Apple Wallet, Google Pay, and PDF downloads. When you enter and exit the parking lot, hold your phone as shown below. If you have a printed code, hold the paper so that the QR code is in the same place the phone screen would be. If you’re having trouble, just hit the Help button on top left of the machine and our team can help you exit with your reservation number.

How do reservations work?

Reservations guarantee priority entry to your chosen parking lot, even when it is full for non-reservation customers. There will always be enough spaces saved for reservation holders. If you arrive and you can’t find a spot, try sections A5, A6, B7, and D8. They’re a little further from the terminals, but they are the last to fill up.

Can I reserve a specific spot?

Specific spots are not currently available for reservation. Reservations are a guarantee that there will be open spaces in your parking lot when you enter. If you arrive and you can’t find a spot, try sections A5, A6, B7, and D8. They’re a little further from the terminals, but they are the last to fill up.

How do I enter with a reservation?

If you have a reservation, you don’t need a ticket. When you arrive, use the QR code in your confirmation email to scan-in, then use the same code to scan-out when you leave. Open your confirmation email on your phone, set your phone to 100% brightness and turn on rotation lock. Hold the phone sideways, as shown below. Watch this video for more detailed instructions on how to enter and exit.

If you are parking in the Daily Parking Lot, please enter through the reservation lane.

If you’re having trouble, press the help button on the top right corner of the machine and our team will assist using the reference number in your confirmation email. Some screen covers and protectors cause problems with the QR code reader.

How do I exit with a reservation?

If you are in a truck or SUV, use the lane on the right side of the exit plaza, which has a taller scanner.

When you exit, use the QR code in your confirmation email to scan-out. Pull up the email on your phone, set your phone to 100% brightness and turn on rotation lock. Hold the phone sideways, as shown below. Watch this video for more detailed instructions on how to enter and exit.

If you’re having trouble, press the help button on the top right corner of the machine and our team will assist using the reference number in your confirmation email. Some screen covers and protectors cause problems with the QR code reader.

If you pulled a ticket, press the Help button for assistance.

What happens if I stay after my reservation exit time?

If you stay for more time than you have reserved, you may be charged for an overstay. The amount you pay at the machine will be charged at the regular rate, not at the discounted reservation rate. This will not affect the rate that was paid for your reservation, it is only for the extra time past your reservation exit time. The payment will need to be made with a credit card, cash, Apple Pay, or Google Pay at the exit machine.

Can I get a partial refund if I exit early?

We do not provide partial refunds for early exits.

Can I extend my reservation after I park?

You can edit your reservation up to 4 hours in advance, but you cannot extend your reservation after your entry time has passed or after you have entered the parking lot. If it is still 4 hours before your entry time, you can edit your reservation here.

Can I cancel or refund my reservation?

You can edit your reservation up to 4 hours in advance and you can cancel up to 4 hours in advance.

If your flight is cancelled, email the following information to [email protected]: Name, Reservation Number, supporting documents that show the flight was canceled, either by you or by the airline.

If you pay using a ticket, but also had a reservation, email the following information to [email protected]: Name, Reservation Number, and supporting documents that show that you paid for a ticket.

How do I change my reservation exit or entry time?

Click here to manage your reservation and enter your Booking Reference number and Email. You can then adjust your reservation as needed in your account. You can change your reservation up to 4 hours in advance. You cannot adjust the reservation once you have entered the parking lot.

How can I get a receipt for my reservation?

Your confirmation email is your receipt. Overstay receipts can be obtained by pressing the receipt button after paying and before exiting the parking lot. You can also download a receipt by entering your Booking Reference and Email here on the Manage Booking page.

How do I scan my reservation from an SUV, truck, or another tall vehicle?

If you are in a truck or SUV, use the lane on the right side of the exit plaza, which has a taller scanner.

If you exit in a different lane, we recommend pulling to the far side of the lane so that there is space to step out of the vehicle to scan your reservation code.

EV CHARGERS
Where, what kind, and how much?
Lot Section Types Max. EVs Cost
Premier G2, J2, K2 7 ports* for J‐1772‐compliant Level 1 (120V)

8 cords for Level 2 (208V)

15 Free
Daily L6 2 cords for J‐1772‐compliant Level 2 (208V) 2
Economy M1 2 cords for J‐1772‐compliant Level 2 (208V)

1 cord for legacy Small Paddle Inductive (208V)

3
*Level 1 cords are not provided
All EV Charging is FREE
Lot & Section Types Max. EVs
Premier
G2, J2, K2
7 ports* for J‐1772‐compliant Level 1 (120V)

8 cords for Level 2 (208V)

15
Daily
L6
2 cords for J‐1772‐compliant Level 2 (208V) 2
Economy
M1
2 cords for J‐1772‐compliant Level 2 (208V)

1 cord for legacy Small Paddle Inductive (208V)

3
*Level 1 cords are not provided
How long can I park my car in an EV stall?

You can park in any of our lots for up to 30 days. We don’t offer parking stays beyond that. We like to keep a tight watch on our lots, so any vehicles left for more than 30 days are towed and impounded at the owners expense.

Can I park my car in an EV stall and choose not to plug in to charge?

Non-EV vehicles kept in EV stalls will be towed at the owner’s expense.

Do I need to bring my own charging cord?

It depends on the type. We provide Level 2 cords in Premier, Daily, and Economy Lots and one legacy Small Paddle Inductive cord in the Economy Lot only. If you need Level 1 charging, it’s available in the Premier Lot, but please bring your own cord.

Lot Section Types Max. EVs Cost
Premier G2, J2, K2 7 ports* for J‐1772‐compliant Level 1 (120V)

8 cords for Level 2 (208V)

15 Free
Daily L6 2 cords for J‐1772‐compliant Level 2 (208V) 2
Economy M1 2 cords for J‐1772‐compliant Level 2 (208V)

1 cord for legacy Small Paddle Inductive (208V)

3
*Level 1 cords are not provided
All EV Charging is FREE
Lot & Section Types Max. EVs
Premier
G2, J2, K2
7 ports* for J‐1772‐compliant Level 1 (120V)

8 cords for Level 2 (208V)

15
Daily
L6
2 cords for J‐1772‐compliant Level 2 (208V) 2
Economy
M1
2 cords for J‐1772‐compliant Level 2 (208V)

1 cord for legacy Small Paddle Inductive (208V)

3
*Level 1 cords are not provided
GENERAL
How do I get help in the parking lot?

Use the HELP button on the entry and exit machine, use a call box, or call 510-563-3200.

How do I reserve a space?

Just visit Book.OaklandAirport.com, choose when you’d like to enter and exit, choose your parking lot, provide your contact and payment information, and that’s it, you’re all booked!

When you arrive, use the QR code in your confirmation email to scan-in, then use the same code to scan-out when you leave. You can book in any of our four lots for up to 30 days, and we offer promotional rates exclusive to customers who reserve.

You can edit your reservation up to 4 hours in advance and you can cancel up to 4 hours in advance.

How do I get to my terminal from the Daily, Hourly, and Premier parking lots?

Terminal 1 is closer to the Daily, Hourly, and Premier parking lot entrances and Terminal 2 is on the far side of the elevated BART station after you enter. Signage indicates the airlines flying out of each terminal when you get closer to the terminal entrances. All gates are accessible from the TSA checkpoints in both terminals, which are connected by a walkway. Feel free to enter at either terminal and find your gate on the other side of security.

When do the Economy Lot shuttles come?

Every 20 minutes from 5:00 AM – 2:00 AM. There’s a walking route to the terminals outside of those times.

There are no shuttles in the Daily, Premier, or Hourly parking lots. These lots are within walking distance to the terminals.

Do you have a short-term waiting area?

Why, yes, we do. Park & Call is where you can wait for free in your vehicle for up to 30 minutes. If you need to wait longer, we offer our Hourly Lot.

Do you have ADA parking?

ADA customers without reservations who park in the Hourly Lot may have their stay discounted to the Daily Lot rate if they exit through the cashier lane. Customers will need to show their ADA placard and ID in order to receive this discount. If the customer has an ADA license plate, they will only need to present Placard ID. If the cashier lane is closed, they may use the Help button from another lane. Regular rates apply in Economy and Premier.

ADA spaces in all our lots are located along protected walkways.  Look for the ADA symbol and signage.

How long can I leave my car?

You can park in any of our lots for up to 30 days. We don’t offer parking stays beyond that. We like to keep a tight watch on our lots, so any vehicles left for more than 30 days are towed and impounded at the owner’s expense.

Can I park a motorhome, RV, or motorcycle?

Yes, you can. If you are parking a larger vehicle, such as an RV or motorhome, please be aware that the parking rate is based on the number of spaces your vehicle occupies. Please also note that the maximum stay duration for parking is 30 days in all parking lots at OAK.

Jumpstarts, lost cars – help!

We got you. Call us anytime at 510-563-3200, or use one of the call boxes in the lots. We’ve got a jump starter for your dead battery and a golf cart to assist us in locating your car.

I’m locked out or I need a tow truck – help!

We don’t have a tow truck on location, and for liability and safety reasons, we cannot break into your vehicle. However, we’ll get your tow truck driver or lockout technician in and out of the parking lot with ease. Call us at 510-563-3200, or use one of the call boxes in the lots. Just a thought: Try calling your insurance company to see if your policy has coverage for towing or lockouts.

Tell me about parking lot security?

Here’s what we do: Regular patrols by airport staff, 24/7 video surveillance, a sheriff on-airport, and fully fenced-in lots.
We need you to: Lock your vehicle, remove all valuable items, and hide anything else before heading to the Terminals.

How do I pay for parking?

There are a few ways: pull up to the kiosk at the exit and talk to one of our friendly parking staff OR use the handy “Credit Card In and Out” process where you insert a credit card when you enter (you won’t get a ticket) and then use the same credit card when you leave. That’s it. Swipe, swipe, and off you go! Oh, but “Credit Card In and Out” CAN NOT be used with parking coupons, vouchers, or promotions.

What types of payment do you accept?

Cash, VISA, MasterCard, Discover, American Express, NFC Payments (Apple Pay, Google Pay, Samsung Pay), and even Diners Club.

Are there any extra fees or charges?

Nope. The price you see is the price you pay. We don’t charge additional fees or extra taxes.

What about taxes?

All pricing already includes the 18.5% City of Oakland Parking Tax.

How do I get a copy of my receipt?

Fill out the form here, and we’ll email you a copy of your transaction.