Frequently Asked Questions

If your flight is delayed or cancelled, email us at Parking@OaklandAirport.com with the following information: Name, Reservation Number, and supporting documents that show the flight was delayed or cancelled, either by you or by the airline.

You can! On the right side of your reservation confirmation email below the QR code there are three buttons for Apple Wallet, Google Pay, and PDF downloads. When you enter and exit the parking lot, hold your phone as shown below. If you have a printed code, hold the paper so that the QR code is in the same place the phone screen would be. If you’re having trouble, just hit the Help button on top left of the machine and our team can help you exit with your reservation number.

Reservations guarantee priority entry to your chosen parking lot, even when it is full for non-reservation customers. There will always be enough spaces saved for reservation holders. If you arrive and you can’t find a spot, try sections A5, A6, B7, and D8. They’re a little further from the terminals, but they are the last to fill up.

Specific spots are not currently available for reservation. Reservations are a guarantee that there will be open spaces in your parking lot when you enter. If you arrive and you can’t find a spot, try sections A5, A6, B7, and D8. They’re a little further from the terminals, but they are the last to fill up.

If you have a reservation, you don’t need a ticket. When you arrive, use the QR code in your confirmation email to scan-in, then use the same code to scan-out when you leave. Open your confirmation email on your phone, set your phone to 100% brightness and turn on rotation lock. Hold the phone sideways, as shown below. Watch this video for more detailed instructions on how to enter and exit.

If you are parking in the Daily Parking Lot, please enter through the reservation lane.

If you’re having trouble, press the help button on the top right corner of the machine and our team will assist using the reference number in your confirmation email. Some screen covers and protectors cause problems with the QR code reader.

When you exit, use the QR code in your confirmation email to scan-out. Pull up the email on your phone, set your phone to 100% brightness and turn on rotation lock. Hold the phone sideways, as shown below. Watch this video for more detailed instructions on how to enter and exit.

If you’re having trouble, press the help button on the top right corner of the machine and our team will assist using the reference number in your confirmation email. Some screen covers and protectors cause problems with the QR code reader.

If you pulled a ticket, press the Help button for assistance.

If you stay for more time than you have reserved, you may be charged for an overstay. The amount you pay at the machine will be charged at the regular rate, not at the discounted reservation rate. This will not affect the rate that was paid for your reservation, it is only for the extra time past your reservation exit time.

We do not provide partial refunds for early exits.

You can edit your reservation up to 4 hours in advance, but you cannot extend your reservation after your entry time has passed or after you have entered the parking lot. If it is still 4 hours before your entry time, you can edit your reservation here.

You can edit your reservation up to 4 hours in advance and you can cancel up to 4 hours in advance.

If your flight is cancelled, email the following information to Parking@OaklandAirport.com: Name, Reservation Number, supporting documents that show the flight was canceled, either by you or by the airline.

If you pay using a ticket, but also had a reservation, email the following information to Parking@OaklandAirport.com: Name, Reservation Number, and supporting documents that show that you paid for a ticket.

Click here to manage your reservation and enter your Booking Reference number and Email. You can then adjust your reservation as needed in your account. You can change your reservation up to 4 hours in advance. You cannot adjust the reservation once you have entered the parking lot.

Your confirmation email is your receipt. Overstay receipts can be obtained by pressing the receipt button after paying and before exiting the parking lot. You can also download a receipt by entering your Booking Reference and Email here on the Manage Booking page.

Unfortunately, as we work to make scanning easier for customers in tall vehicles, we recommend entering and exiting in the far-right lanes, as these are usually wider, and pulling to the far side of the lane so that there is space to step out of the vehicle to scan your reservation code.

You can park in any of our lots for up to 30 days. We don’t offer parking stays beyond that. We like to keep a tight watch on our lots, so any vehicles left for more than 30 days are towed and impounded.

We prefer to keep the EV stalls open for electric vehicles that need to recharge.

It depends on the type. We provide Level 2 cords in Premier, Daily, and Economy Lots and one legacy Small Paddle Inductive cord in the Economy Lot only. If you need Level 1 charging, it’s available in the Premier Lot, but please bring your own cord.

Use the HELP button on the entry and exit machine, use a call box, or call 510-563-3200.

Just visit Book.OaklandAirport.com, choose when you’d like to enter and exit, choose your parking lot, provide your contact and payment information, and that’s it, you’re all booked!

When you arrive, use the QR code in your confirmation email to scan-in, then use the same code to scan-out when you leave. You can book in any of our four lots for up to 30 days, and we offer promotional rates exclusive to customers who reserve.

You can edit your reservation up to 4 hours in advance and you can cancel up to 4 hours in advance.

Terminal 1 is closer to the Daily, Hourly, and Premier parking lot entrances and Terminal 2 is on the far side of the elevated BART station after you enter. Signage indicates the airlines flying out of each terminal when you get closer to the terminal entrances. All gates are accessible from the TSA checkpoints in both terminals, which are connected by a walkway. Feel free to enter at either terminal and find your gate on the other side of security.

Every 20 minutes from 5:00 AM – 2:00 AM. There’s a walking route to the terminals outside of those times.

There are no shuttles in the Daily parking lot.

Why, yes, we do. Park & Call is where you can wait for free in your vehicle for up to 30 minutes. If you need to wait longer, we offer our Hourly Lot.

ADA spaces in all our lots are located along protected walkways. Regular rates apply. Look for the ADA symbol and signage.

You can park in any of our lots for up to 30 days. We don’t offer parking stays beyond that. We like to keep a tight watch on our lots, so any vehicles left for more than 30 days are towed and impounded.

Yes, you can. We base the parking rate on the number of spaces your vehicle occupies.

We got you. Call us anytime at 510-563-3200, or use one of the call boxes in the lots. We’ve got a jump starter for your dead battery and a golf cart to assist us in locating your car.

We don’t have a tow truck on location, and for liability and safety reasons, we cannot break into your vehicle. However, we’ll get your tow truck driver or lockout technician in and out of the parking lot with ease. Call us at 510-563-3200, or use one of the call boxes in the lots. Just a thought: Try calling your insurance company to see if your policy has coverage for towing or lockouts.

Here’s what we do: Regular patrols by airport staff, 24/7 video surveillance, a sheriff on-airport, and fully fenced-in lots.
We need you to: Lock your vehicle, remove all valuable items, and hide anything else before heading to the Terminals.

There are a few ways: pull up to the kiosk at the exit and talk to one of our friendly parking staff OR use the handy “Credit Card In and Out” process where you insert a credit card when you enter (you won’t get a ticket) and then use the same credit card when you leave. That’s it. Swipe, swipe, and off you go! Oh, but “Credit Card In and Out” CAN NOT be used with parking coupons, vouchers, or promotions.

Cash, VISA, MasterCard, Discover, American Express, NFC Payments (Apple Pay, Google Pay, Samsung Pay), and even Diners Club.

Nope. The price you see is the price you pay. We don’t charge additional fees or extra taxes.

All pricing already includes the 18.5% City of Oakland Parking Tax.

Fill out the form here, and we’ll email you a copy of your transaction.