1st Place Win for MAG’s Escape Lounge at OAK
ACI-NA Awards Manchester Airports Group (MAG) Best New Consumer Service Concept
Oakland, CA: (April 28, 2017) – Oakland International Airport announced today that Airports Council International-North America (ACI-NA) recognized its recently-opened Escape Lounge by MAG as the Best New Consumer Service Concept.
The awards were presented during the 2017 ACI-NA Business of Airports Conference in the Palm Springs, CA area. Over 550 commercial management, business diversity, human resource, and finance representatives from the North American airport industry attended the conference.
Bryant L. Francis, Port of Oakland’s Director of Aviation at Oakland International said, “As Oakland International continues to improve its customer experience, we’re thrilled that Manchester Airport Group’s investment here has been met with not only customer acclaim, but also this significant acknowledgment by our industry’s top association, ACI-NA.
“The ACI-NA Excellence in Airport Concessions Awards recognizes the most innovative and outstanding airport concessions,” said ACI-NA President and CEO Kevin M. Burke. “The partnership between MAG and Oakland International Airport is a great example of the impressive work being done to improve the passenger experience.”
This year’s contest received more than 180 nominations from airports of all sizes throughout the U.S. and Canada. Thirty-eight awards were presented in a range of categories including Best New Local Concept, Best Innovation in Sustainability, Best New National Brand Concept, and Best Food and Beverage Program.
Oakland’s win for Best New Consumer Service Concept was shared by Bradley International Airport in
Hartford Connecticut, which also opened its Escape Lounge last year.
About Oakland International Airport
Oakland International is the fourth busiest airport in California and second busiest in the San Francisco Bay Area. Serving over 12 million travelers annually, OAK is the closest airport to the region’s top business and tourism venues. It is also the closest airport for most local residents.
Oakland’s air service roster to over 60 destinations is scheduled on 13 different airline brands – seven of which operate with OAK as their sole gateway into the San Francisco Bay region. The vision of Oakland International Airport is to offer customers a world-class experience and be the airport of choice for Bay Area residents and visitors alike. OAK is operated by The Port of Oakland, which also oversees the Oakland seaport and 20 miles of waterfront. Together with its business partners, the Port supports more than 73,000 jobs in the region and nearly 827,000 jobs across the United States. For up-to-the-minute departure and arrival information, airport maps, and details on shopping, dining, transportation, and more, visit www.oaklandairport.com. Don’t forget to follow us on Facebook, Twitter, and Instagram.