TSA Launches Self-Select Program at OAK
The Transportation Security Administration (TSA) today announced the expansion of its popular "Self-Select Lanes" to Oakland International Airport.
Salt Lake City International and Denver International Airports instituted the self-select lane program last month and have seen an overall increase in throughput and customer satisfaction. Oakland International Airport becomes the first California airport to offer the new self-select lanes.
"In keeping with Secretary Chertoff's instruction to examine our screening procedures, TSA is looking for ways to improve the passenger screening experience while increasing security," said Kip Hawley, TSA administrator. "Simple yet effective, this program empowers passengers and gives federal security directors a way to create operational efficiencies at their checkpoints."
The Self-Select program is comprised of a series of lanes designated by signage that direct passengers based on their travel needs and knowledge: Expert, for the business traveler who flies several times a month; Casual, for passengers that travel less frequently, but are familiar with the security process; and Family/Special Assistance, for passengers traveling with small children or strollers, elderly passengers and passengers who may need special assistance.
While expert travelers have experienced a significant reduction in wait times, TSA has also observed the family lane running much smoother. By giving families more time to prepare for screening, less prohibited items are discovered during the screening process. Airport selection is based on a number of factors, including checkpoint configuration, stakeholder support and passenger population.
To watch a video of the Self-Select Lanes in action, please visit www.tsa.gov (wmv, streaming). To view passenger response on this and other TSA innovations, visit www.tsa.gov/blog.